Inpatient

Fall prevention

While in the hospital, you may be more likely to fall than expected due to changes in your environment and a decrease in muscle strength and stamina. Because hospital floors are harder than at home, falls can lead to injuries and fractures, which can affect your ability to receive proper medical care. Discuss preventive measures with your nurses in order to ensure a safe and secure hospital stay. Please consult the nurse if you need to be accompanied when walking or moving at any time.

※If you spill water or tea on the floor, it may cause you to slip. Such spills must be removed immediately.

Hospital floors are hard and slippery, so it is recommended to use shoes with no heels and a non-slip surface.

You can buy such shoes at the hospital store.

Around your bed

Prevention of infection

Disinfect your hands (wash your hands) before eating, after going to the bathroom and when you return from an inspection or the store. Family members are also asked to sanitize themselves during visits.
※Disinfectant contains alcohol and should not be used if you have skin problems.

If you cough or sneeze, cover your nose and mouth with a tissue or handkerchief. Alternatively, wear a mask whenever possible.
Use tissues for cleaning sputum and nasal discharge and dispose of them in the nearest trash can after use.
Always wash your hands with soap and tap water after touching contaminated items, such as cough and sputum.

Visitors with symptoms of a cold, flu, or infectious gastroenteritis (such as diarrhea) will be strictly denied entry. Visitors are asked to please disinfect their hands before and after their visit using the disinfectant available at the entrance to the ward. In addition, please refrain from inviting small children to visit.

Please do not place items directly on the floor while in the hospital. Please do not leave your belongings on the floor while you are in the hospital. If you leave your belongings on the floor, dust will accumulate, making it impossible to clean them properly.
Fresh flowers may not be brought in.

Patient support system

The hospital has a support system in place to help patients and their families with a variety of consultations. If you would like to make a request, please contact the Patient Advisory Service.
Depending on the nature of the consultation, the department in charge will be able to help you.

Matter	In Charge	Location	Opening time
Medical care	Medical Safety Counseling Room Medical Affairs Division, Medical Safety Section	Hospital 1st floor outpatient hall	Monday through Friday 8:30 a.m. – 5:15 p.m. (Requests for medical certificates and certificates are available from 8:30 a.m. to 3:00 p.m. )
Admission, discharge and medical welfare	Comprehensive Patient Support Center
Provision of medical information and personal information	Medical Information Management and Support Office, Medical Affairs Division
Other general medical matters	Patient Services, Medical Affairs Division

In case of emergency

If an evacuation is necessary in case of a disaster, follow the guidance of doctors, nurses and hospital staff and act calmly.
The nurse will explain the location of the emergency exit to you when you are admitted to the hospital, so please make sure you know where it is.
In the event of an emergency, please do not use the elevators, as they will stop functioning.

Mail and courier services, etc.

Regarding mail and courier services, the nurses' station in each ward will contact you when you receive mail or a delivery of any sort. Please pick it up at the nurses' station.
※Mail delivered on non-weekdays will be held at the post office and will not be delivered to the main hospital. Please advise the sender to write the name of the ward in addition to the patient's name on the address.

Personal item management

Hearing aids and dentures must be kept in their own containers to prevent them from being lost.
Please ask a nurse if you wish to bring in a computer or tablet device.
Please be careful not to lose it or damage it by dropping it.

Discharge procedure

At the main hospital, we have a "discharge in the morning" policy and ask that you leave your room between 10:00 and 10:30 am Thank you for your cooperation.
Our staff will take care of the paperwork for you.
Please pay your hospital charges up to the day you are discharged from the hospital at the vending machine or payment window on the first floor of the hospital.
For details on after-hours services (Monday through Friday after 5:15 pm, 24 hours a day, including weekends and holidays)
When you are discharged from the hospital, you must present the payment receipt for your hospitalization fees or a copy of the debt confirmation to the nurse for confirmation or discharge.
Please do not forget to pick up your medical examination tickets, return appointment slips, medicine, etc., that you kept in the ward before you leave the hospital.
Please return the keys to your locker, safety deposit box, thermometer, etc. to the nurse.