Inpatient

Infection Prevention

To prevent the spread of infections, we ask for your cooperation with wearing a mask and eating in silence (Mokushoku).

Hand Hygiene (Washing & Sanitizing)

  • Please wash or sanitize your hands before meals, after using the restroom, and upon returning from exams or the hospital shop. Family members are also required to sanitize their hands when visiting.

    Caution: The disinfectant contains alcohol. If you have any skin irritation or allergies, please refrain from using it and wash with soap and water instead.

Cough Etiquette

  • When coughing or sneezing, please cover your mouth and nose with a tissue or handkerchief, or wear a mask whenever possible.
  • Please use tissues for phlegm or nasal discharge and dispose of them in the nearest trash can immediately after use.
  • Always wash your hands with soap and running water after touching anything contaminated with cough or phlegm.

Personal Belongings

  • Please do not place your belongings directly on the floor. Keep your items within the capacity of your locker. Any items that do not fit should be taken home.
  • Fresh flowers are not permitted in the hospital to prevent infection.

Visitation

  • Please refer to the Visiting Information section. Visitation may be restricted depending on the current infection status in the community. We appreciate your understanding and cooperation.
Patient Support Services

We have a dedicated support system to assist patients and their families with any concerns or questions. If you would like to consult with us, please visit "the Patient Consultation Counter" located in the Outpatient Hall on the 1st floor.

Patient Consultation

Types of Consultation Department in Charge Staff in Charge Location Service Hours
Medical Care & Safety Medical Safety Management Dept. Nurses

Hospital 1st floor outpatient hall

【Patient consultation service】

Monday – Friday: 8:30 AM – 5:15 PM

Closed: Saturdays, Sundays, Public Holidays, and Year-end/New Year holidays (Dec 29 – Jan 3).
Admission, Discharge, & Social Welfare Integrated Patient Support Center Nurses, Medical Social Workers
Cancer Consultation Support Cancer Counseling and Support Center Nurses, Medical Social Workers
DPatient-Requested Medical Care System Medical Affairs Planning Subsection Administrative Staff
Personal Information & Privacy Health Information Management Support Office Administrative Staff
Personal data Medical affairs section Administrative Staff
Others (Hospitality, Services, Amenities, Health Insurance, Public Funding, etc.) Respective departments will handle your inquiry.
Mail and Home Delivery Services
  • Procedures for receiving mail and home delivery packages are as follows.
  • When mail or packages addressed to you arrive, staff will notify you from the Staff Station of your ward. Please come to the Staff Station to pick them up.
  • ※Holiday Deliveries: Please note that mail is held at the post office on weekends and public holidays and will not be delivered to the hospital during those times.
  • ※Please inform the sender to clearly include both the Ward Name and the Patient’s Full Name in the delivery address.
Suggestion Boxes ("Voice of the Patient")
  • We have installed suggestion boxes to listen to your feedback and improve our services.

  • Suggestion boxes are located in the dining room of each ward and in the 1st-floor Outpatient Hall.
  • We welcome a wide range of feedback regarding medical care in general, facility equipment, staff hospitality, or any other aspects of your stay.
  • If you notice anything during your hospitalization, please share your honest "Voice" with us. We are committed to using your feedback to refine and enhance the quality of our medical services.
Discharge Procedures

  • As a general rule, we ask patients to be discharged in the morning.

    ※Please aim to vacate your room between 10:00 AM and 10:30 AM. We appreciate your cooperation.

  • Hospital staff will handle all necessary administrative procedures.

  • Please pay your hospitalization fees (up to the day of discharge) at the Automatic Payment Machines or the Payment Counter in the 1st-floor Outpatient Hall.

    Please see here for payment handling times.

  • Receipt Verification: You must present your medical fee receipt (or a copy of the debt confirmation form) to a nurse for verification.
  • Do not forget to collect your Patient ID card, follow-up appointment slips, and medications held by the ward staff.
  • Return of Items: Please return your locker key, safety box key, and thermometer to a nurse.
Post-Discharge Care and Hospital Cooperation
  • Our Role in Your Recovery As a hospital specializing in highly acute care, our primary role is to provide intensive treatment during the most critical stage of your illness.
  • Once your condition has stabilized and you no longer require intensive care, we will monitor your progress and arrange a transfer to an appropriate hospital—acute, convalescent (recovery), or chronic care—as soon as possible, depending on your health needs.
  • The specific functions and roles of each medical facility are reported to the Ministry of Health, Labour and Welfare based on national healthcare policies. This ensures that every patient receives the most appropriate level of care at the right stage of their recovery.
  • Depending on the region where you live, there may be a limited number of hospitals with the specific functions you require. Therefore, when selecting a hospital for transfer or outpatient follow-up after your discharge, we may not always be able to meet your exact preferences regarding location or facility.
  • We sincerely ask for your understanding and cooperation regarding these medical arrangements.