Inpatient

Prevention of infection

We ask for your cooperation in wearing masks and eating silently as a response to the new coronavirus infection.

Disinfect your hands (wash your hands) before eating, after going to the bathroom and when you return from an inspection or the store. Family members are also asked to sanitize themselves during visits.

※Disinfectant contains alcohol and should not be used if you have skin problems.

If you cough or sneeze, cover your nose and mouth with a tissue or handkerchief. Alternatively, wear a mask whenever possible.
Use tissues for cleaning sputum and nasal discharge and dispose of them in the nearest trash can after use.
Always wash your hands with soap and tap water after touching contaminated items, such as cough and sputum.

Please do not place items directly on the floor during hospitalization. Please bring only what can be stored in a locker, etc., and take all other items home with you.
If luggage is left on the floor, dust will accumulate, and it will not be possible to adequately clean the room.
We do not allow fresh flowers.

Please refer here.
We ask for your understanding and cooperation that visits may be restricted depending on the prevalence of infection.

Patient support system

The hospital has a support system in place to help patients and their families with a variety of consultations.
If you wish, please contact the Patient Consultation Desk.
Depending on the nature of the consultation, the department in charge will be able to help you.

Matter	Department	In Charge	Location	Opening time
Medical care, Medical safety, etc.	Medical Safety Management Department	RN	Hospital 1st floor outpatient hall【Patient consultation service】	Monday through Friday 8:30 a.m. – 5:15 p.m. *Except public holidays and year-end and New Year holidays (29 Dec - 3 Jan).
Admission, discharge and medical welfare	Comprehensive Patient Support Center	RN，MSW
Cancer counseling	Cancer Counselling and Support Centre	RN，MSW
Patient-proposed medical care system	Medical Affairs Planning Section, Medical Affairs Division	Clerical
Disclosure of medical records	Medical affairs section，Medical Information Management Support Office	Clerical
Personal data	Medical affairs section	Clerical
Others (hospitality, system of medical treatment, services, amenities, handling of insurance, publicly funded healthcare, etc.)	The department in charge of the consultation will be able to assist you according to the nature of the consultation.

Mail and courier services, etc.

Regarding mail and courier services, the nurses' station in each ward will contact you when you receive mail or a delivery of any sort. Please pick it up at the nurses' station.
※Mail delivered on non-weekdays will be held at the post office and will not be delivered to the main hospital. Please advise the sender to write the name of the ward in addition to the patient's name on the address.

Opinion box (patient's voice) set up

Opinion boxes are located in the cafeteria of each ward on each floor and in the entrance hall on the first floor of the hospital.
Please feel free to give us your opinions on general medical care, facilities and equipment, and staff.
If you notice anything during your stay in the hospital, we would like to hear from you frankly. We will strive to improve and enhance our medical services.

Discharge procedure

The basic policy of this hospital is "discharge in the morning".

We ask patients to leave the hospital between 10:00 and 10:30. We ask for your cooperation.
Our staff will take care of the paperwork for you.
Please pay your hospital charges up to the day you are discharged from the hospital at the vending machine or payment window on the first floor of the hospital.
For details on after-hours services (Monday through Friday after 5:15 pm, 24 hours a day, including weekends and holidays）Click here for more information
When leaving the hospital, please be sure to present the receipt of hospitalization expenses or the copy of the debt confirmation to the nurse for confirmation before leaving the hospital.
Please do not forget to pick up your medical examination tickets, return appointment slips, medicine, etc., that you kept in the ward before you leave the hospital.
Please return the keys to your locker, safety deposit box, thermometer, etc. to the nurse.

After discharge from hospital

Since our hospital is a hospital that handles highly acute cases, after patients have recovered from the highly acute phase through treatment, we will monitor their progress and refer them to hospitals for "acute", "recovery" or "chronic" cases as soon as possible depending on their condition.

The division of roles and responsibilities of such hospitals is reported to the Ministry of Health, Labor and Welfare for each medical facility based on the national medical policy.

Depending on where you live, there may be few hospitals with the features you require, and we may not be able to accommodate your requests for a transfer hospital or outpatient facility after you leave our hospital. Thank you for your understanding and cooperation.